My work world revolves around email. I wish it wasn’t that way. Email is a time sucker. Email is never ending. And worst of all, email is void of tone or context. So the people who read your emails have to guess what tone you might be going for. There are some solutions to this: you can litter your emails with ellipses, exclamation marks and emojiis to convey friendliness or thoughtfulness. That’s pretty much it.
You might think that I had learned this lesson already in my 25+ year career. I guess I’d thought so, too. We’d both be wrong. Just recently, I made a mistake with an email. What I thought was clear and thoughtful, even supportive, was not interpreted that way. The recipient totally called me out – “Sue, why didn’t you just pick up the phone and call me?” And you know what, they were completely right. I should have called.
The trouble is, when I have a potentially difficult call to make where the other person may be upset, hurt or angry, it does seem easier to email. Jimmy Casas, a secondary school principal in Iowa who I have mentioned before, recently wrote a post ” Phone Calls Home: “I’m Not Going to Lie… They Scare Me.” It’s a great post, because we can all relate. Jimmy also offers some thoughtful solutions to the problem. The reality is that while it might seem less risky to carefully craft an email, often it can make a situation worse where the original difficult issue still exists, but now it’s compounded by lack of trust. Ouch! We all know that a phone call or a face to face conversation is best. Sometimes it’s hard.
So now I pick myself up, dust myself off and vow to do better. More phone calls than emails. If you see me around, can you please remind me??